Refund policy
Return & Refund Policy
Returns
We accept returns for both defective and non-defective products.
Accepted Product Condition: New only
Return Window: 30 days from the date of receipt
Return Method: By mail
Return Label: Download and print
Return Label Cost: Free
Restocking Fee: No cost / No restocking fee
Exchanges
We accept exchanges. If you wish to exchange an item for a different product, please contact our customer support team to initiate the process.
Refunds
Once we receive and inspect your returned item, we will process your refund.
Refund Processing Time: 7 days
Refunds will be issued to your original payment method.
How to Initiate a Return
-
Contact our customer support team at support@arcavo.shop to request a return.
-
Download and print the return label we provide.
-
Package your item securely (must be in new condition).
-
Affix the return label to your package.
-
Send your return by mail.
Contact Us
If you have any questions about our return policy, please contact us at:
Email: support@arcavo.shop
Phone: +447848460509